Refund policy

Genuine Aussie supply, powering Aussie jobs.
Our products are primarily sourced from trusted suppliers here in Australia, ensuring full compliance with Australian standards. When you choose us, you’re not just getting quality goods – you’re supporting Aussie businesses and helping to create local jobs that strengthen communities across the country.

At TrendPrint, we do our best to deliver high-quality, consistent prints for every customer. If there’s any issue with your order, feel free to get in touch with us at contact@trendprint.com.au. 

Returns
We offer a 30-day return policy. You can request a return within 30 days of receiving your item.

To be eligible for a return, your item must be in the same condition as when you received it – unworn, unused, with tags attached, and in its original packaging. Please keep your receipt or proof of purchase handy. If your order arrives with a defect, damage, or production error, please let us know within 7 days. We may request photos to verify the issue, and once confirmed, we’ll offer a replacement or a full refund.

To start a return, contact us at contact@trendprint.com.au We’ll email you the return address that is most convenient for you.

If your return is accepted, we’ll send you a return shipping label and clear instructions. Please note: we cannot accept items sent to us without a prior return request.

For any return enquiries, reach us at contact@trendprint.com.au

Damages and Issues
Check your order as soon as you receive it. If anything is wrong – defective, damaged, or incorrect – contact us straight away so we can sort it out for you.

Exceptions / Non-returnable Items
Some goods cannot be returned, including perishable items (such as food, flowers, or plants), custom-made or personalised products, beauty and personal care items, hazardous materials, flammable liquids or gases. Please get in touch if you have questions about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If you want something different, the quickest way is to return your item and place a new order once your return is accepted.

European Union 14-Day Cooling-Off Period
If your order is shipped to the EU, you have the right to cancel or return it within 14 days for any reason. Items must be unworn, unused, with tags, in the original packaging, and you’ll need your proof of purchase.

Refunds
We’ll notify you when your return arrives and has been inspected. If your refund is approved, you’ll receive it back to your original payment method within 10 business days. Banks and credit card providers may take extra time to process. If it’s been more than 15 business days since your refund was approved, please email us. Please note that the refund does not include delivery costs.

Returns Checklist:
When you contact us at contact@trendprint.com.au, please include:

  • Date of purchase.
  • Order number.
  • A photo clearly showing any fault or damage.

What Can Be Returned
Only items that are faulty, damaged, or have print errors may be returned. Once you place an order through our website, it enters production straight away and cannot be changed or cancelled. We do not accept returns for used items or garments with wear or makeup marks.

We do not offer returns or exchanges for change of mind, errors in approved proofs, shipping or supply delays, or if you choose the wrong size. Please double-check all measurements – sizing online may vary by up to ±2cm, anything outside this is considered faulty. Print placement and dimensions may also vary by ±2cm. Proof approval is important; payment is taken as approval of the supplied proof.

Make sure your artwork, quantity, and shipping address are correct before payment. We are not responsible for courier errors if the address was provided correctly and on time.

Orders cannot be changed or cancelled after payment, subject to stock availability.

If you wish to cancel a paid order, a cancellation or restocking fee from $35 per unit applies. This covers the safe return of garments to our suppliers and helps keep waste to zero.

Delivery Timeframes
Processing, production, and shipping times may vary, but we aim for the fastest turnaround possible. Shipping errors with Australia Post or StarTrack are unfortunately out of our control, although we may offer a partial refund. For express shipping to rural, international, or areas outside Australia Post’s Express Network, delivery times may be longer.

Please contact us about any urgent deadlines so we can help before you order.

Washing Instructions

  • Cold water wash.
  • Gentle cycle.
  • Wash inside out.
  • Do not tumble dry.
  • Dry in shade.

Your garments won’t shrink if you follow the washing instructions. If a garment shrinks despite correct washing, email us with your return request.

Online Artwork Uploads and Orders
We’re committed to customer satisfaction, though some issues are outside our control:

  • Typos or grammatical errors by the customer.
  • Errors in proofs that have been approved.
  • Low-quality artwork uploads leading to poor print.
  • Small differences (up to 5%) in print colours, sizes, or garment colours.
  • Incorrect product type or size selection (please check our size guide).
  • Garment shrinkage in wash.
  • Courier delivery delays.

We print your artwork with care, but due to production processes, colours, positioning, and scale may vary slightly and should be considered as approximate

  • Courier delivery timeframes

We have taken the utmost care printing your artwork, however, we are not liable for client error. Due to the production process, colours, position, size & scale are indicative only.