Privacy policy

Last updated: May 20, 2025

This Privacy Policy describes how Trend Print (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from trendprint.com.au (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or any other individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You
Information you submit directly to us through our Services may include:

  • Contact details including your name, address, phone number, and email address.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions, and other information used for account security purposes.
  • Customer support information including the details you provide when communicating with us, for example, when sending a message through the Services.

Some features of the Services may require you to provide certain information directly. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information We Collect about Your Usage
We may also automatically collect certain information about your interactions with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment to fulfil your orders and provide you with products or services you have requested, in order to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to provide you with the Services to perform our contract with you, including processing your payments, fulfilling your orders, sending notifications about your account, purchases, returns, exchanges or other transactions, maintaining and managing your account, arranging shipping, facilitating returns and exchanges, and other features related to your account. We may also enable Shopify to match your account with other Shopify services you may choose to use. Shopify processes information as set forth in its Privacy Policy and Consumer Privacy Policy.
  • Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text, or post, and showing advertisements for products or services. This may include tailoring the Services and advertising on our Site and other websites.
  • Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your credentials safe. We highly recommend you do not share your username, password, or other access details. If you believe your account has been compromised, please contact us immediately.
  • Communication and Service Improvement: We use your personal information to provide customer support and improve our Services, which are legitimate interests to be responsive, effective, and maintain our business relationship with you.

Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use related to Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services (including remembering your actions and preferences), run analytics, and better understand user interaction (our legitimate interests to administer, improve, and optimise the Services). We may also allow third-party services to use Cookies on our Site to tailor services, products, and advertising.

Most browsers accept Cookies by default, but you can adjust your browser settings to remove or reject Cookies. Please be aware that blocking Cookies may affect your user experience and some Services or features may not work properly or be available.

How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfilment and legitimate purposes as described in this Privacy Policy, including:

  • Vendors or others who perform services on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, shipping).
  • Business and marketing partners who use information according to their own privacy policies.
  • With your consent or by request, including for shipping or social media widget use.
  • Affiliates for legitimate business purposes.
  • In business transactions like mergers or bankruptcies, or legal obligations such as subpoenas or enforcement of terms of service.

Third Party Websites and Links
Our Site may link to third-party websites or platforms. These are not controlled by us and may have different privacy policies; we are not responsible for their content or security.

Children’s Data
Our Services are not intended for children, and we do not knowingly collect information from children. Parents or guardians can contact us to request deletion of their child's personal information. We do not knowingly share or sell data of individuals under 16.

Security and Retention
No security is perfect; information sent may not be secure in transit. We recommend avoiding insecure communications for sensitive information. Retention times vary depending on legal obligations, account maintenance, dispute resolution, or contract enforcement.

Your Rights
You may have rights to access, delete, correct, restrict processing, withdraw consent, appeal refusals, and manage communications, subject to legal limitations. We will verify identity before responding and may require proof of authorisation for agents.

Complaints
Contact us with complaints about data handling; you may appeal or lodge complaints with local authorities if unsatisfied.

International Users
Information may be processed or stored outside your country. Transfers outside Europe rely on recognised mechanisms like Standard Contractual Clauses.

Contact
For questions or to exercise rights, contact us at contact@trendprint.com.au.