FAQ

Product & Sizing

Product source

Genuine Aussie supply, powering Aussie jobs.
Our products are primarily sourced from trusted suppliers here in Australia to ensure full compliance with Australian standards. When you choose us, you’re not just getting quality goods — you’re also supporting Aussie businesses and helping to create local jobs that strengthen communities across the country.

How Do I Find My Size?

To help you find the perfect fit, we include a detailed size guide for each product in its description. Simply scroll down on the product page to view the size chart, which shows measurements and sizing information specific to that item.

Tips for choosing your size:

  • Compare your body measurements with those listed in the size chart.
  • If you’re between sizes, we recommend choosing the larger size for a more comfortable fit.

Note: Each product may have a different size guide, so please check the size chart on the product page before placing your order.

How can I personalize products?

Our store uses a professional platform, allowing you to personalize products directly on the product page.
You can add text, upload images, or select graphics. All changes appear in real-time so you can see exactly how your product will look

How Often Do You Release New Design?

We add fresh designs every Friday. If you want to keep up-to-date, subscribe to our emails and follow us on social for the latest prints.

How do I wash my items?

Your items should last a long time with a little love and tender care. Here’s our love-you-long-time guide:
1. Turn your items inside out.
2. Machine washing is totally fine, but try and make sure it’s a cold wash and a gentle cycle.
3. You can throw them in the dryer, but it’s much better to air dry.

Order & Shipping

What Are Your Shipping Rates?

The shipping cost is handled by our partners. We charge based on the fee confirmed by them, and we do not add any additional charges beyond the partner's shipping fee.

Do You Ship Outside Of The Australia?

No, we currently only ship within Australia. At this time, we do not offer international shipping. If you have any questions about delivery locations or future updates, please contact our support team: contact@trendprint.com.au

Do I Need To Set Up An Account To Place An Order?

No, you do not need to set up an account to place an order.
You can check out as a guest without creating an account. However, if you choose to create an account, you’ll be able to track your orders more easily and save your details for future purchases. The choice is yours!

Do You Offer Discounts On First Time Orders?

Yes, we offer a discount for first-time orders!

To welcome new customers, we provide a special discount on your very first purchase. You can claim this offer by entering the discount code at checkout. The code and details will be displayed on our website or sent to you by email/newsletter if you subscribe.

How it works:

  • The discount is only valid for customers placing their first order.
  • Enter the provided discount code at checkout to receive your savings.
  • The discount cannot be combined with other offers and is limited to one use per customer.

If you have any questions or need help applying your first-order discount, please contact our support team. We’re happy to help you get started!

How Do I Make Changes In An Order?

Your order is processed automatically and sent directly to our printing partner once you complete checkout. This ensures your order is printed and dispatched to you as quickly as possible. Because of this streamlined process, we’re unable to make any changes to orders once they are placed.

We sincerely apologise for any inconvenience this may cause and appreciate your understanding.

What is the deadline for submitting a complaint?

You need to submit a complaint within 07 days from the date of receipt.

Have troubles on mobiles?

Try switching to a laptop to fix the issue. Laptops and desktops have the best possible customiser experience 💻

Payment

What Are My Payment Options?

We offer a variety of secure and convenient payment methods to make your shopping experience easy:

  • Credit and Debit Cards: We accept all major cards, including Visa, Mastercard, American Express, and more.
  • Shop Pay: Enjoy a fast, one-click checkout and the option to split your payment into installments if eligible.
  • PayPal: Pay easily using your PayPal account or linked cards.

All payments are processed securely. You can choose your preferred payment method at checkout.


Payment notes:

  • We utilise the services of a trusted partner for our website and online payment platform to ensure your payment information is kept completely secure.
  • Our security measures include: Encrypting all data transmitted between you and the system using advanced SSL/TLS protocols, preventing unauthorised access during payment submission.
  • Strict compliance with international security standards such as PCI DSS, safeguarding card information through secure processing, storage, and transmission practices.
  • Avoiding storage of your full payment card details on our systems to greatly reduce risk of data leaks.
  • Employing multi-factor authentication such as OTPs and biometric verification to guarantee only authorised users can access payment data.
  • Constant monitoring and updating of security systems to defend against the latest threats.
  • With these precautions, you can shop confidently knowing that your personal and financial information is fully protected while enjoying a fast and convenient checkout experience.

If you have any questions about payment options or need help with your order, please contact our support team: contact@trendprint.com.au

Do I Need To Set Up An Account To Place An Order?

No, you do not need to set up an account to place an order.
You can check out as a guest without creating an account. However, if you choose to create an account, you’ll be able to track your orders more easily and save your details for future purchases. The choice is yours!

My Discount Did Not Apply, What Should I Do?

If your discount code didn’t apply to your order, please try the following steps:

  1. Double-check the code:
    Make sure you entered the discount code correctly, without any typos or extra spaces. Copy and paste the code if possible to avoid mistakes.
  2. Check the code’s validity:
    Confirm that the discount code is still active, has not expired, and hasn’t reached its usage limit.
  3. Review the terms and conditions:
    Some discount codes only apply to specific products, collections, order minimums, or first-time customers. Make sure your order meets all the requirements for the code.
  4. Check for conflicting promotions:
    Only one discount code can be used per order, and some codes cannot be combined with other offers or automatic discounts.
  5. Try a different browser or device:
    Sometimes, browser cache or cookies can interfere. Try clearing your browser cache or using a different device.
  6. Where to enter the code:
    Ensure you are entering the code in the correct field at checkout, not in the gift card box.

If you’ve checked all of the above and your discount still isn’t working, please contact our customer support team with your order details and the discount code you tried to use. We’ll be happy to help resolve the issue!

Return & Refund

Do You Have a Return Policy?

Yes, we do. Because our products are made-to-order and often personalized, our return policy is as follows:

  • Defective or Damaged Items:
    If your item arrives defective, damaged, or with a production error, please contact us within 7 days of receiving your order. We will request photos of the issue to verify the problem. Once confirmed, we will offer a replacement or a full refund.
  • Wrong Item or Size:
    If you received the wrong item or the size does not match your order, please let us know as soon as possible. We will arrange for an exchange or replacement.
  • Change of Mind or Custom Design:
    Because each product is custom printed just for you, we generally do not accept returns or exchanges for change of mind or if you ordered the wrong size or design. Please double-check your order details and size charts before placing your order.
  • Return Shipping:
    If a return is approved, you may be responsible for return shipping costs unless the product is faulty or there was an error on our part.
  • How to Request a Return:
    Contact our support team with your order number, a description of the issue, and photos if applicable. We will guide you through the return or replacement process.

We are committed to customer satisfaction and will always work with you to resolve any issues with your order. If you have any questions about our return policy, please contact us.

Can I return a product if it is defective or damaged?

If you receive a product with manufacturing defects, misprints, or damage during shipping, please contact us within 07 days from the date of receipt. You will receive a free reprint, so there is no need to return a defective product.

Please make sure your exchange items are unworn and unwashed. If you are returning products due to the size being too large, note that our shirts are 100% cotton and will shrink up to half a size after successive washes.

Note: Exchanges are not supported if you ordered the wrong size, color, or changed your mind after ordering.

What information do I need to provide when submitting a complaint?

You need to provide:

  • Order ID
  • A brief description of the issue you encountered
  • Upload up to 5 photos or videos of the product. Accepted image formats include JPEG, JPG, and PNG (up to 15 MB each), and one video in MOV or MP4 format (up to 250 MB).
  • Photos of the product packaging (outside and inside) and shipping label (this only applies to Gelato).

What is the deadline for submitting a complaint?

You need to submit a complaint within 07 days from the date of receipt.

If an order contains multiple defective products, what should I do?

Please send a photo showing all defective products together in the same frame to help us verify faster.

For personalized products, am I eligible for a refund if there is an error?

We collaborate with multiple suppliers to ensure the best product selection for you. Because of this, when you personalise print-on-demand products, any errors that occur may not be caused by the printing partner but could be due to the partner responsible for converting your design files for printing. Therefore, in cases where personalised products are printed incorrectly, compensation policies vary depending on the partner involved. Compensation amounts range from 25% to 100% depending on the nature of the error. We appreciate your understanding of the compensation policies related to personalised products.